Salon Policies

Cancellations:

Please confirm your appointment using our reminder text 48hrs prior to your service. Cancellation fees apply:

Within 24hrs: 20% of total booking cost

On day of scheduled appointment: 50% of total booking cost

No show: 80% of total booking cost

Any cancellation fees must be paid before rescheduling another appointment.

Late Policy:

We understand life is busy and things happen, however we do run to a strict schedule. If you are running late please give us a courtesy call and your stylist will advise if part of your service will need to be compromised in order to ensure our other clients are not disadvantaged.

What if I am unhappy with my hair?

These things happen, we understand and would much prefer our clients are honest and give us the chance to perfect your hair. Please contact us as soon as possible to discuss how we can rectify this. Corrections are complimentary within 7 days of your colour service.

Please note change of mind is not covered and you will be required to pay for another service.